FAQ

Q. What does SFPM stand for.

A. SFPM stands for Stakeholder focused performance management. This is an advanced way of developing and integrated strategic management system for business. It takes business far past the traditional and limited view of pure financial management and balanced scorecards, towards the future of corporate social responsibility (CSR).

Q. What does SFPM do.

A. SFPM provides the organization with a comprehensive and cohesive way to ensure the business achieves its objectives in terms of own objectives and society expectations. The system ensures that all stakeholders interests are addressed in the strategic planning of an organization, while ensuring that own objectives are met. It helps the organization to take stakeholders into account when setting objectives.

Q. What is different about SFPM.

A.TBA SFPM provides a complete system which will help to guide your organization in the medium to long term achievement of objectives. It achieves this by extending the measurement of perspectives to all stakeholders, whilst still ensuring that critical success factors, finance, operations and learning and growth perspectives (as per the original Balanced Scorecard approach) are taken into account. In addition to taking all stakeholder expectations into account, it goes the further step of taking Stakeholder contributions into account. If a stakeholder is not contributing, this affects attainment of objectives, and therefore we need to measure this and take action to assist stakeholders to ensure their contributions meet the required levels.

Q. Who developed the SFPM system.

A. The SFPM evolved out of a number of strategy management models which are available. We took these models and put them to test. After much trial and error we developed this solution which provides the much needed comprehensive model.

Q. How can we implement SFPM in our organization.

A. Contact Harmony Re by clicking here and send us an email. We will shortly have a forms page which can be completed with more details.

Q. What systems are available for running SFPM in our organization.

A. Existing Balanced Scorecard solutions can in most cases be adapted for the reporting aspect of the model. We are developing a web based solution which will be optimized for the full SFPM planning cycle.

GLOSSARY

PERFORMANCE MANAGEMENT -

PROCESS - A process is a series of activities joined together to complete a sequence of transformations on a product or information. A process is a critical part of a SYSTEM.

STAKEHOLDER - A stakeholder is any person who affects the organization or is affected by the organization.

SYSTEM - A system normally consists of an input, a process and an output.

SFPM - Stakeholder Focused Performance Management. See also SFPM